At Rex Gadgets, we stand behind the quality of our products. All items purchased directly through our store come with a standard 1-Year Manufacturer Warranty from the date of purchase.
What Is Covered
-
Material or workmanship defects under normal, intended use.
-
Hardware failures not caused by external factors or misuse.
What Is Not Covered
-
Normal wear and tear, cosmetic damage, or minor surface scratches.
-
Damage resulting from accidents, drops, liquid immersion, or unauthorized modifications.
-
Loss, theft, or damage caused by improper usage or storage.
How to Claim Your Warranty
-
Locate Your Order Information: Find your original order number or purchase receipt.
-
Contact Support: Reach out to our customer service team at support@rexgadgets.co.uk with a short description and photos/videos of the issue.
-
Return & Resolution: Once approved, we will provide instructions for returning the defective item. We will either repair or replace the product free of charge.